This ph97 Privacy Policy explains what personal information we collect, why we need it, how we protect it, and the choices available to visitors and registered members in the Philippines.
Privacy at a glance: ph97 collects only the information reasonably needed to provide accounts, process payments, meet legal obligations, improve service, and protect members from fraud. ph97 does not ask members to publish their personal details, and passwords or one-time codes should never be shared with anyone.
The ph97 approach is based on three everyday commitments: collect information for a clear reason, protect it with suitable controls, and explain how members can manage their privacy choices.
ph97 uses account and transaction information to process deposits and withdrawals, confirm account ownership, prevent unauthorised access, and review activity that may indicate fraud or misuse.
When members use GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard, ph97 processes the details needed to complete and verify the request.
ph97 reviews account activity to maintain service quality, settle games and bets, investigate concerns, support responsible gaming controls, and keep the platform fair for eligible adults.
This Privacy Policy applies when you visit the ph97 website, create or use a ph97 account, contact support, join an eligible promotion, make a payment, or use casino and sports betting services. It covers information submitted directly by you and information generated through your interaction with the platform.
By using ph97, you acknowledge that personal information will be processed as described here. Where consent is required for a particular use, ph97 will request it separately. If you do not agree with the essential processing needed to operate an account, you should not register or continue using the platform.
The information collected by ph97 depends on how you use the service. A visitor who only reads a public page provides less information than a registered member who deposits, plays, withdraws, or contacts support. Categories of information may include:
ph97 asks members to provide accurate information and update important details when they change. Incorrect records may delay identity checks, account recovery, payment processing, or the investigation of a support concern.
Most personal information reaches ph97 directly from you. This happens when you complete registration, verify an account, submit a payment request, set a gaming limit, enter a promotion, or communicate with support. ph97 may also create records automatically when you log in, browse pages, place bets, or play games.
ph97 may receive limited information from service providers involved in identity checks, payment processing, fraud prevention, analytics, platform security, or game delivery. For example, an e-wallet or bank may confirm whether a payment succeeded, while a verification provider may confirm whether submitted account details match a document.
ph97 processes information for specific operational, security, legal, and customer-service purposes. Depending on the situation, these purposes include:
ph97 does not use personal information simply because it is available. The information should be relevant to the purpose for which it is processed and kept only for as long as there is a legitimate operational or legal need.
Identity verification helps ph97 confirm age, protect withdrawals, prevent duplicate registrations, and reduce the risk of fraudulent accounts. A member may be asked to submit identification, proof of address, payment ownership evidence, or another reasonable verification item. The requested documents depend on the account and the concern being reviewed.
ph97 may compare submitted information with account records and use approved service providers to check document validity. Verification material is restricted to authorised processing and is not intended for public display. Members should upload documents only through the method specified by ph97 and should never send a password or one-time code.
When a member makes a deposit or withdrawal, ph97 records information needed to route, verify, reconcile, and support the transaction. This may include the selected method, account holder name, masked account information, amount in Philippine pesos, transaction time, status, and reference number.
ph97 may share necessary transaction details with GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet banking partners, BDO, BPI, UnionBank, or supported Visa and Mastercard processors. Those providers process information under their own operational and legal responsibilities. ph97 does not need a member's e-wallet password, online banking password, card PIN, or one-time code.
Financial records may be reviewed to prevent chargebacks, unauthorised payments, payment manipulation, and money laundering. ph97 may temporarily delay a transaction while an unusual pattern, mismatched name, or verification concern is checked.
ph97 may use cookies and similar browser technologies to keep members signed in, remember practical preferences, secure sessions, measure page performance, and understand how visitors navigate the site. Some cookies are essential because the requested account or security feature cannot operate correctly without them.
Browser settings may allow you to block or delete certain cookies. Doing so can affect login persistence, saved preferences, security checks, or other ph97 features. Device and session information may also be used to identify repeated failed logins, unusual access locations, or activity inconsistent with normal account use.
ph97 does not make member information publicly available and does not sell personal data as a casual commercial list. Information may be disclosed only where there is a valid service, security, legal, or regulatory reason. Recipients may include:
ph97 requires service providers to use information only for the agreed purpose and to apply suitable safeguards. The amount shared should be limited to what the recipient reasonably needs to perform the relevant service.
Some providers supporting ph97 may store or process information in locations outside the Philippines. Where this happens, ph97 takes reasonable steps to use contractual, technical, and organisational safeguards appropriate to the information and the processing involved.
Data protection standards can differ between countries. International processing does not remove the responsibility to handle ph97 member information carefully. Access remains limited to authorised parties with a genuine operational, security, or legal reason.
ph97 uses layered safeguards designed to reduce the risk of loss, misuse, unauthorised access, disclosure, or alteration. These safeguards may include access controls, secure communications, monitoring, restricted administrative permissions, transaction checks, staff procedures, backups, and incident-response processes.
No website, device, or storage system can promise absolute security. Members also have an important role. Use a unique password, avoid saving credentials on a shared phone, log out after using a public device, and review unexpected account notifications promptly. ph97 support will not ask for your complete password or one-time code.
If ph97 confirms a personal data incident that creates a legally reportable risk, affected individuals and relevant authorities will be informed as required. The response may include securing accounts, limiting access, investigating the cause, and providing practical next steps.
ph97 retains personal information only as long as reasonably necessary for account service, payment reconciliation, fraud prevention, dispute handling, responsible gaming, and legal or regulatory obligations. Different records can have different retention periods because they serve different purposes.
Closing a ph97 account does not always result in immediate deletion of every record. Transaction, verification, self-exclusion, and complaint records may need to be retained for a required period. When information is no longer needed, ph97 may delete it, anonymise it, or place it beyond normal operational use.
Subject to applicable Philippine law and necessary verification, you may ask ph97 to explain whether your information is being processed, provide access to relevant records, correct inaccurate details, or review a concern about how information has been handled.
You may also request deletion, restriction, objection, or data portability where the applicable requirements are met. Some requests cannot be completed in full when ph97 must retain information for fraud prevention, payment disputes, self-exclusion enforcement, legal claims, or regulatory record-keeping.
To protect the account, ph97 will verify the identity of the person making a privacy request. A clear request should identify the relevant ph97 account, describe the information or concern, and provide a safe way for support to respond. Email enquiries may be sent to privacy@ph97.net.
Where permitted and selected by the member, ph97 may send information about promotions, games, sports events, and platform updates. Marketing preferences do not affect essential messages about login security, account verification, payments, policy updates, or responsible gaming actions.
A member may change marketing preferences or ask ph97 to stop promotional communication. A request can take a short period to apply across active communication lists. Service notices may still be sent because they are necessary to manage and protect the account.
ph97 services are intended only for eligible adults aged 21 and above. ph97 does not knowingly permit minors to register or participate. Age information and identity documents may be checked before account features or withdrawals are made available.
If ph97 learns that an underage person has submitted personal information, the account may be suspended while the matter is investigated. Parents or guardians who reasonably believe a minor has registered should notify ph97 support with enough information to identify the account safely.
Responsible gaming information can be sensitive. ph97 uses details about limits, breaks, account restrictions, and self-exclusion to apply the member's chosen controls and prevent restricted access. These records may remain in place after account closure where retention is necessary to honour a self-exclusion request.
ph97 may also review account activity for indicators that support a responsible gaming interaction. Such review does not guarantee that every concern will be identified. Members should use available controls early and seek help if play begins to affect finances, work, health, or family life.
ph97 may revise this Privacy Policy when services, technology, legal requirements, or data practices change. The date at the top of the page will show the latest published version. Significant changes may also be communicated through an account notice or other suitable service message.
Members should review the ph97 Privacy Policy from time to time. Continuing to use the service after an update means the revised policy will apply to future processing, subject to any separate consent required by law.
If you have a question, request, or complaint about this policy, contact ph97 at privacy@ph97.net. Please explain the concern clearly and avoid sending passwords, PINs, complete card details, or one-time codes. General account assistance is available at support@ph97.net.
ph97 will review privacy concerns fairly and may ask for additional information to confirm identity or understand the issue. If a matter cannot be resolved immediately, ph97 will provide an update or explain what further review is required.
If you are at least 21 and understand how ph97 handles personal information, you may create an account. Existing members can log in to review their account and communication preferences.